Privacy Policy

ENSEMBLE – PRIVACY POLICY

Effective Date: 21.04.26

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1. INTRODUCTION

This Privacy Policy explains how Ensemble collects, uses, and protects your personal data in accordance with the UK GDPR and Data Protection Act 2018.

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2. DATA WE COLLECT

2.1 Personal Information

  • Name

  • Email address

  • Date of birth

  • Profile information (bio, skills, etc.)

2.2 Financial Data

  • Payment details (processed via Stripe — we do not store full card details)

2.3 Usage Data

  • IP address

  • Device information

  • App activity (bookings, messages)

2.4 Communications

  • Messages between users (for safety and support purposes)

3. HOW WE USE YOUR DATA

We use your data to:

  • Provide and operate the platform

  • Process payments

  • Facilitate bookings

  • Enable messaging between users

  • Improve user experience

  • Prevent fraud and ensure safety

  • Comply with legal obligations

4. LEGAL BASIS FOR PROCESSING

We rely on:

  • Contractual necessity (to provide services)

  • Legitimate interests (platform improvement, fraud prevention)

  • Consent (for marketing communications)

  • Legal obligations

5. SHARING YOUR DATA

We may share data with:

  • Stripe (payment processing)

  • Service providers (hosting, analytics)

  • Legal authorities if required

We do NOT sell your personal data.

6. DATA RETENTION

We retain your data:

  • As long as your account is active

  • As required for legal and financial obligations

  • For dispute resolution and fraud prevention

7. YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

To exercise rights, contact: admin@ensemblecoaches.com

8. SECURITY

We implement:

  • Encryption (SSL)

  • Secure payment processing via Stripe

  • Access controls and monitoring

However, no system is 100% secure.

9. CHILDREN’S PRIVACY

  • Users under 18 require parental consent

  • We do not knowingly collect data from users under 16 without consent

10. COOKIES & TRACKING

We may use cookies and similar technologies to:

  • Improve functionality

  • Analyse usage

  • Personalise experience

11. THIRD-PARTY LINKS

We are not responsible for the privacy practices of third-party services linked within the App.

12. CHANGES TO POLICY

We may update this Privacy Policy. Changes will be posted in the App.

13. CONTACT

For privacy-related queries:
admin@ensemblecoaches.com